Got questions? We have answers!
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Solution home
General
GETTING STARTED
4
How do I order?
What is the right size dog potty box for my dog?
When can I cancel?
Your first delivery
GRASS DELIVERY SERVICE
9
What cities do you deliver to?
What is included in Regular Service delivery?
What is included in Full Service Delivery?
How do I change the grass?
Do I have to be home for the delivery?
View all 9
PRICING
2
Large Box Pricing
Small Box Pricing
TRAINING YOUR DOG
3
Training 101
Transitioning from Potty Pads
Using their own poop
OUR GRASS
6
Where do you get your grass?
What does the grass consist of?
Why real grass?
What is the size of the grass area in the dog potty box?
Are there any pesticides used on the grass?
View all 6
THE DOG POTTY BOX
6
Is there a charge for the dog potty box?
What is the size of the small dog potty box?
What is the size of the large dog potty box?
What are the dog potty boxes made of?
What if it rains?
View all 6
FAQ
7
Where should I place my dog potty box?
Do I need to water the grass?
Do I leave the plastic lining in the box?
How I often do I clean the box?
How often will I receive a grass delivery?
View all 7
ABOUT US
4
How long have you been in business?
Where are you located?
How many customers do you service?
What cities do you deliver to?
BILLING
8
How will I be billed?
What is the frequency of the billing cycle?
What is the pricing for Regular Service?
What is the pricing for Full Service Delivery?
What happens if my credit card is decline for my delivery service?
View all 8
SIGN UP
4
What happens after I order?
How do I sign up for Full Service delivery?
How do I sign up for weekly deliveries?
What comes with my first delivery?